FAQ
Find answers to our most frequently asked questions.
FAQ
Still have questions?
HOW QUICKLY CAN I EXPECT RESULTS?
You’ll notice your skin looks more lifted, hydrated, and refined within 24 hours after just one use.
Over time, Neuro-Peptides and Collagen-Activating Complexes help retrain your skin to regenerate faster, boosting collagen and elastin deep below the surface.
With 2–3 applications per week, most users see:
- Visible lifting and reduction in fine lines in 1-2 weeks
- Smoother texture in 3–4 weeks
- Dramatically fewer wrinkles in 6–8 weeks
With regular use, results become deeper, longer-lasting, and visibly more dramatic.
HOW OFTEN SHOULD I USE THE MASKS?
Our mask is gentle and safe enough for daily use, thanks to its high-quality, skin-compatible ingredients. For optimal results, our dermatology team recommends using it 2 to 3 times per week as part of your evening skincare routine.
Many of our customers love keeping extra masks on hand for special occasions when they want an instant boost in hydration, firmness, and glow before an event or photo moment.
PRO TIP: During summer, daily use can be especially beneficial to help your skin:
- Recover from sun exposure
- Stay hydrated in heat and dry air
- Maintain elasticity under seasonal stress
If you’re new to active ingredients like retinol or peptides, we suggest starting with twice a week, then gradually increasing frequency as your skin adjusts.
For experienced users or those needing intensive care, daily use is a luxurious self-care ritual your skin will thank you for.
WHAT ARE THE MAIN INGREDIENTS?
We are proud to use only high-quality ingredients of 100% natural origin, carefully selected for their proven performance and safety. Our formulas are environmentally friendly and completely free from parabens, sulfates, formaldehyde releasers, and known endocrine disruptors.
Our special formulation includes:
- Micro-Hydrolyzed Collagen: Ultra-small collagen peptides that absorb more easily into the skin to smooth and plump the surface.
- Retinol: The gold-standard anti-aging ingredient that boosts collagen production and helps reduce the appearance of wrinkles and fine lines.
- Vitis Vinifera: A hydrating antioxidant that protects skin collagen and supports the skin's natural repair process.
- Alpha Hydroxy Acid: An effective exfoliant that stimulates cell renewal and retains moisture for a plumper, smoother complexion.
- Glycinate Complex: Advanced glycinate formulation that support collagen and elastin to visibly lift, firm, and improve skin elasticity
WHAT IS THE FULL LIST OF INGREDIENTS
We proudly formulate with no parabens, sulfates, formaldehyde releasers, or known endocrine disruptors.
There is no added fragrance, making it ideal for sensitive skin.
Our formula is rich in skin-soothing, hydrating, and antioxidant ingredients to enhance results with no irritation.
Full INCI list:
Aqua, Collagen, Retinol, Glycerin, Tartaric Acid, 1,2-Hexanediol, Vitis Vinifera, Sodium Polyacrylate, Cellulose Gum, Aluminum Glycinate, Fragrance (Parfum), Hydroxyacetophenone, Disodium EDTA
IS IT OKAY TO APPLY MAKEUP AFTER USING THE MASK?
Yes! In fact, your skin will be smoother, more hydrated, and makeup-ready. Many customers use it before events for a flawless base.
Pro Tip: Wait 5–10 minutes after removing the mask to let all the serum fully absorb before applying makeup.
HOW LONG SHOULD I LEAVE THE MASK ON?
Leave it on for at least 30 mins or up to 1 hour for enhanced results. The mask stays moist and tight for longer than typical sheet masks.
CAN I REFRIGERATE THE MASK?
Yes. Storing the mask in the fridge gives it a cooling, depuffing effect that feels especially refreshing in the summer.
Pro Tip: A chilled mask is perfect after sun exposure or travel.
HOW IS THIS MASK DIFFERENT FROM OTHERS?
Unlike typical masks that focus only on hydration, our mask features a clinical-grade hydrogel mesh that physically tightens to lift the skin around the jawline, cheeks, and eyes. At the same time, it infuses the skin with our proprietary peptide blend that hydrates and locks in moisture for long lasting results.
IS THIS SAFE FOR SENSITIVE SKIN?
Our formula is 100% naturally derived, fragrance-free, and alcohol-free, packed with skin-soothing ingredients like niacinamide, dipotassium glycyrrhizate, and hyaluronic acid, making it perfectly safe and calming even for sensitive skin.
IS THIS SAFE TO USE DURING PREGNANCY?
Our mask contains retinol, which is not typically recommended during pregnancy or breastfeeding. We advise consulting your doctor before use.
CAN I USE THE MASK WITH OTHER SKIN CARE PRODUCTS?
Yes. Apply the mask after toner or serum, and follow with a moisturizer if needed. Avoid using other retinol products in the same routine to prevent irritation.
Pro Tip: For best results, apply on clean, slightly damp skin to boost absorption.
DOES THE MASK MAKE YOUR FACE GREASY?
Not at all. The serum is rich but fast-absorbing, leaving skin dewy, not oily. It’s ideal even under makeup.
WHAT IS THE MASK MADE OF?
The sheet is made from a biodegradable hydrogel material that molds perfectly to your face for maximum ingredient delivery.
CAN MEN USE THIS MASK TOO?
Absolutely. Our formula is gender-neutral and effective for hydration, firmness, and anti-aging, concerns that affect all skin.
DO I NEED TO RINSE MY FACE AFTER USING THE MASK?
No. After removing the mask, gently pat the remaining essence into your skin until fully absorbed. Follow with your regular moisturizer if desired.
WHAT IF THE MASK DOESN’T WORK FOR ME?
We understand that every skin is unique. While most customers see visible results immediately, if you don’t love your experience, we’ve got you covered. We offer a 100% satisfaction guarantee. Just send an email to our team. We’ll make it right and make sure you’re happy.
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★★★★★
"If Chanel made a face mask, it would feel like this. Gloow delivers the kind of sculpted, glassy skin usually reserved for private spa suites in Seoul."
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★★★★★
"A lifting powerhouse, this sheet mask is ideal for intensive at-home treatments whether you wear it for a few hours or overnight."
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★★★★★
“There’s a new face in town, and it’s gotten lifted, toned, and plumped in all the right places. Gloow makes sure of it.”